FAQs

1. PROPERTY MANAGER PORTAL - If you are already signed up for our free Web Portal service, you can place orders, see your upcoming scheduled installations, review invoices, see the last time we installed flooring in a specific unit, and even pro-rate installation charges for residents. If you would like to get set up to use this option or would like more information please contact our office at 314-432-0600 and we will help you get started.
2. FAX - Complete the Fax Order Form and fax your orders to 314-432-1833.
3. WEBSITE - You can submit your orders to CS Flooring by filling out the Web Order Form.
4. EMAIL - Send an order to us via email at orders@csflooring.biz
5. CALL - You can always call in your order to the office at 314-432-0600.

• Property or complex name
• Preferred installation date & move in date (if known)
• Purchase Order # (only necessary if you require it)
• Installation address with apartment #
• Unit type
• Unit status (vacant or occupied)
• Style & color of desired flooring
• Areas of the unit that will get new flooring
• If there will be furniture/appliances to move and/or commodes to pull/reset.
• If pet/odor seal is needed
• Any other specifics or special instructions

• Please ensure that the installation area is accessible (unlocked or key available) for prompt entry.
• Heating/air conditioning must be on and the area must be at a temperature of 70-80 degrees for 48 hours prior to flooring installation.
• Installers must have electricity, running water and lighting available in the unit.
• Please do not schedule other trades/workers in the area at the time of the scheduled installation.
• If vinyl is to be installed underneath a gas stove, please remove the stove before the scheduled installation. For liability reasons we cannot move gas appliances.

Please refer to our installation checklist for additional information.

All of our account managers have cell phones and can be reached by text, email or a phone call while in the field. If you are unable to reach your Account Manager for any reason please call us at 314-432-0600 and our office staff will be happy to help you.

We sell and install all types of flooring, including carpet, tile, laminate, wood, vinyl, composite tile (VCT) and Luxury Vinyl (plank and tile).

Yes! Our showroom is located at 11632 Fairgrove Industrial Blvd. in Maryland Heights, MO. The showroom is open by appointment during business hours. Please contact our office or your account manager to schedule a visit!

We normally focus exclusively on multi-family, commercial and senior living flooring. However, in some special circumstances when it has been approved in advance by one of our Account Managers, we may do flooring in a private residence.

We are open for business Monday through Friday from 7:30 AM to 4:30 PM.

No, CS Flooring does not clean carpets. We focus exclusively on the sale, installation and repair of multi-family, commercial and senior living flooring.

Please refer to our Spot Check Carpet Care Guide

Residential carpets usually “ugly out” before they wear out. Daily use and improper cleaning methods are the culprits. Try these tips:

• Vacuum regularly, at least once per week. High traffic areas every day, medium traffic areas twice each week. “Beater-bar” vacuums are recommended.
• Change the bag on your vacuum regularly.
• Clean up a spill immediately after it occurs.
• Use professional or do-it-yourself hot water extraction (steam cleaning) when special cleaning is needed. Over-the-counter shampoos tend to coat carpet fibers with a residue that attracts and holds dirt.
• Move furniture at least an inch or two from its original position when you vacuum to avoid prolonged crushing of the pile. Plastic or rubber coasters under furniture legs also help reduce crushing.
• Rearrange your furniture periodically to change the traffic pattern and allow the carpet to wear more evenly.
• Place a rug outside doorways to reduce dirt tracks, especially during bad weather.
• Draw shades or draperies where the sun beats in to reduce the chances of fading.
• Cut — do not pull — long yarns so they are even with the pile.
• Don't worry if new carpet sheds for several months. This is normal and happens because loose fibers become curled into the carpet pile and do not surface until the carpet is vacuumed.